Privacy policy

Last updated: June 3rd 2026

Best Morela Candles operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Best Morela Candles is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to you.

We may collect:

  • Contact details: name, billing/shipping address, phone number, email
  • Financial information: payment details, transaction data, billing info
  • Account information: username, password, preferences
  • Transaction data: purchases, returns, wishlist items
  • Communications: messages you send to us
  • Device information: IP address, browser, device type
  • Usage data: how you interact with our store

How We Collect Information

We collect data from:

  • You directly (orders, account creation, contact forms)
  • Automatically (cookies, tracking technologies)
  • Service providers (e.g. Shopify, payment processors)
  • Third parties/partners

How We Use Your Information

We use your information to:

1. Provide and Improve Services

  • Process orders and payments
  • Deliver products
  • Manage your account
  • Personalize your shopping experience

2. Marketing & Advertising

  • Send promotional emails or offers
  • Show relevant ads based on your activity

3. Security & Fraud Prevention

  • Protect accounts and transactions
  • Detect suspicious activity

4. Communication

  • Customer support
  • Order updates

5. Legal Compliance

  • Meet legal obligations
  • Respond to authorities if required

How We Share Information

We may share your data with:

  • Shopify and service providers (hosting, payments, shipping)
  • Marketing partners for advertising
  • Legal authorities if required
  • Affiliates or business transfers (e.g. merger)

Shopify

Our store is hosted by Shopify. Shopify may process your data to provide and improve their services.

Learn more: https://privacy.shopify.com/en

Third-Party Links

We may link to external websites. We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from minors.

Security & Data Retention

We take reasonable steps to protect your data, but no system is completely secure.

We keep your information only as long as necessary for:

  • Orders and accounts
  • Legal obligations
  • Dispute resolution

Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Request deletion
  • Correct inaccurate data
  • Request data transfer
  • Withdraw consent
  • Object to processing

To exercise your rights, contact us below.

Marketing Preferences

You can unsubscribe from marketing emails anytime using the link in emails.

Complaints

If you have concerns, contact us first. You may also contact your local data authority.

International Transfers

Your data may be processed outside your country. We use legal safeguards where required.

Updates to This Policy

We may update this Privacy Policy. Changes will be posted here with an updated date.

Contact Us

If you have questions or requests:

Email: support@bestmorelacandles.co.uk
Number: 07345109978
Address:
Beech Avenue, 19
Ruslip, ENG, HA4 8UG
United Kingdom