Refund policy
Last updated: June 3rd 2026
Returns
We accept returns within 14 days of delivery.
To be eligible:
- Item must be unused
- In original packaging
- Proof of purchase required
- Return shipping must be payed by the customer
- Clear photos/ video recordings
Non-Returnable Items
- Used candles
- Custom or personalized products
- Gift cards
Refunds
Once your return is received and inspected:
- Approved refunds are issued to your original payment method
- Processing time: 5–10 business days
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account
- Contact your card provider
- Then contact us
Exchanges
We only replace items if they are defective or damaged.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
Contact Us
If you have questions or requests:
Email: support@bestmorelacandles.co.uk
Number: 07345109978
Address:
Beech Avenue, 19
Ruslip, ENG, HA4 8UG
United Kingdom