Shipping policy
Last updated: June 3rd 2026
Processing Time
Orders are processed within 1–3 business days.
Dispached within
- UK: 2–5 business days for small orders
- UK: 3-6 business days for medium orders
- UK: 4-8 business days for larger orders
Shipping Costs
Shipping costs are calculated at checkout unless stated otherwise.
Delays
We are not responsible for delays caused by:
- Couriers
- Customs
- Weather or external factors
Lost or Damaged Items
If your order arrives damaged or is lost:
- Contact us within 7 days.
- Include photos, video recordings of the product.
- And any evidence so we can process your return.
Tracking
Tracking details will be provided once your order is shipped, and has been confirmed by the courier and us.
Contact Us
If you have questions or requests:
Email: support@bestmorelacandles.co.uk
Number: 07345109978
Address:
Beech Avenue, 19
Ruslip, ENG, HA4 8UG
United Kingdom